An interactive Power BI dashboard analyzing over 10,000 student records to track academic performance, attendance, study habits, and risk engagement factors.
Operational Status: Active
Hello, I am Matt
IT Support Specialist | Aspiring Data Analyst | Power BI • SQL • Python
Aspiring Tech Specialist with a strong foundation in Python, Data Science, Machine Learning, Data Visualization, IT Infrastructure, Google Workspace, and Cloud Technologies. Continuously developing skills through hands-on projects, certifications, and practical learning to deliver data-driven and technology-focused solutions.
Profile Overview
I am an analytical IT Specialist with an interest in modern system configuration, infrastructure planning, and automation. My journey focuses on using Python to automate IT and network management tasks, improve operational efficiency, and reduce human error. I enjoy exploring data-driven solutions, designing reliable technology systems, and continuously expanding my knowledge in Data Science, Machine Learning, Power BI, Cybersecurity, and Cloud Technologies through hands-on projects and professional development.
Languages: English (C1/C2 Advanced) | Khmer (Native)
Technical Skillset
IT Support & Ops
Remote/Onsite User Support, Ticketing Systems (FreshDesk), OS Deployment (Windows, macOS, Linux), and Printer Maintenance.
Systems & Networks
Network Troubleshooting, Router & Wi-Fi Configuration, and managing digital platforms like Google Workspace and iCloud.
Security & EdTech
Cyber Awareness, Ethical Hacking Fundamentals, 2FA/Data Protection, and Tech Training for modern teaching environments.
Data Operations & Analytics
Managing large-scale datasets (2,800+ rows). Tools: Advanced Google Sheets/Excel (Pivot Tables, XLOOKUP, Data Cleaning). Value: Automated reporting and synthesizing raw data into actionable business insights.
Google Workspace & Collaboration
User lifecycle management and permissions architecture. Tools: Google Drive (Shared Drives), Forms (Workflow Automation), and Google Slides/Docs. Value: Streamlining organization-wide documentation and digital collaboration workflows.
Instructional Technology (EdTech) & Support
Developing technical SOPs and training materials. Tools: Documentation software, teaching/training methodology. Value: Translating complex technical configurations into user-friendly guidance for educational environments.
Verified Certifications
Bachelor of Information Technolog
University of Southeast AsiaBuilt a strong foundation in software development, databases, networking, and system administration.
The Complete Python Developer
Udemy (Zero To Mastery)Mastered advanced programming paradigms, automation, and systems architecture using Python.
Power BI Beginner to Pro
Pragmatic WorksSpecialized in data modeling, DAX measures, and creating interactive, data-driven business dashboards.
English Proficiency (IELTS)
Australian Centre for Education (ACE)Demonstrated advanced English communication capabilities (C1/C2 level) for international technical collaboration and documentation.
CCNA: Intro to Networks
Cisco Networking AcademyFoundational knowledge of network architectures, IP addressing, and fundamental routing protocols.
CCNA: Switching, Routing & Wireless
Cisco Networking AcademyAdvanced study of switched networks, routing protocols, and wireless implementation strategies.
Computer Hardware Basics
Cisco Networking AcademyExpertise in hardware components, peripheral installation, and system maintenance best practices.
Introduction to Cybersecurity
Cisco Networking AcademyUnderstanding threat mitigation, security baselines, and protecting digital infrastructure against vulnerabilities.
IT Customer Support Basics
Cisco Networking AcademyProfessional skills in troubleshooting user issues, help-desk operations, and effective technical communication.
IT Essentials
Cisco Networking AcademyComprehensive training on computer systems, software configurations, and foundational IT support protocols.
Selected Projects
Work Experience
Tech Specialist
Ponheary Ly Foundation December 2025 - Present
• Provided comprehensive IT support, addressing user inquiries and resolving technical issues across various systems.
• Assisted in data handling tasks, ensuring accurate and efficient management of information.
• Collaborated with team members to enhance user experience and streamline IT processes
• Supported data workflows including cleaning, modeling, and visualization.
Computer Teacher
Ponheary Ly Foundation May 2022 - Present
• Taught computer skills, including Microsoft Office and Google Workspace, to students and staff.
• Provided IT support by troubleshooting hardware, software, and network issues.
• Assisted with data entry, data management, and basic reporting to ensure accurate and organized information handling.
• Managed and supported computer lab operations, helping maintain a reliable learning environment.
• Collaborated with staff to improve technology usage, streamline processes, and enhance user experience.
• Supported administrative and library-related technology tasks as needed.
Leadership & Community
Scholarship Program Coordinator (Volunteer)
Ponheary Ly Foundation 2022 - 2024
• Coordination: Coordinated monthly meetings for scholarship recipients, managing event preparation, scheduling, and attendance tracking to ensure seamless operations.
• Liaison: Served as a primary liaison between team members, providing consistent follow-ups and feedback on presentation topics to maintain high standards of delivery.
• Planning & Framework: Facilitated team cooperation by managing project frameworks and streamlining planning processes, which supported the team in achieving organizational objectives.
NATIONAL COMPETITION - STEM
Bayon High School 2021 - 2022Ministry of Education, Youth and Sports Program “21st Century Youth Achievement Competition” Under theme “Development of STEM Education”
VOLUNTEER FOR MY COMMUNITY (VMC)
Bayon High School 2020 – 2021A national event for youth competition made by Ministry of Education, Youth and Sports Program. Our team of 4 competed in a provincial project competition, presenting alongside other teams and collaborating on a real-world community development project in the final round.
VOLUNTEER KINDERGARTEN TEACHER
Helping Hands Cambodia NGO 2019 – 2020
• Classroom Management: Facilitated an organized and positive learning environment for young students.
• Communication: Effectively communicated basic concepts and instructions to children, requiring high levels of patience and clarity.
• Activity Facilitation: Assisted in organizing educational activities that promoted social and cognitive development.
Volunteer Computer Instructor
Bayon High School 2018 – 2020
• Provided basic training in Microsoft Word, Excel, and PowerPoint to students.
• Supported students in developing essential computer literacy skills.
Academic History
Master's Degree of Information Technology
University of Southeast Asia 2026 - Present
Studying Master's Degree focuses on:
• Advanced Network Routing and Switching Architectures
• Enterprise Systems Management and Administration
• Distributed Systems Design and Cloud Infrastructure
• Database Systems Design and Deployment
• Information Systems Analysis and Design
• IT Infrastructure Planning and Management
• Operating Systems and Virtualization Technologies
• Software Engineering for Large-Scale Systems
• System Architecture and Integration
• Data Communication and Network Protocols
• Project Management for IT Systems
• Cybersecurity Principles and Network Defense
Bachelor's Degree of Information Technology
University of Southeast Asia 2022 - 2025
• Networking Fundamentals: Gained practical experience in local and wide area network configurations.
• System Administration: Developed skills in managing operating systems, server maintenance, and troubleshooting.
• Software Development: Built a strong foundation in programming logic, algorithms, and data structures.
• IT Support & Infrastructure: Applied theoretical knowledge to provide real-world technical support and data analysis.
Contact Center
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